Frequently Asked Questions

RETURN POLICY

What is your return policy?

According to Lithuanian laws, return IS NOT POSSIBLE for underwear and items which were made by customer’s personal measurements.

 

It is possible to return purchased item within 14 days from the date when the item was sent to you. We will refund your purchase amount as long as your item is returned:

  • in the original condition that we sent it to you;
  • unworn and with no signs of wear (make up, fake tan or deodorant marks, perfume, etc.);
  • is returned to our address within 14 days of delivery.

 

What are the conditions of return?

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Money return.

When we receive the item and successfully check that it is in original condition as stated above your refund will be returned in the same way you made payment i.e. Paypal or VISA card.

The refund may take a few days or more from the date it was received and checked, depending on the systems and the banks.

MULTIWAY DRESSES AND SWIMSUITS

How should I clean the dress?

We recommend dry-cleaning but it can be washed by hands in warm water. If there are any wrinkles you can iron it on medium temperature. Steaming is also an option especially if there are some slight wrinkles.

How should I measure myself?

Waist: measure the thinnest part of your waist

Length: measure it from the waist line to your preferred length. (If you want floor length dress and you are planning to wear high heels – do not forget to add the height of the heels).

How should I choose the size?

If you measure your waist and it is in between sizes (for example 73cm) we recommend to size it up (till 75cm) since all the dresses can be tightened when wrapping bands.

Is it possible to wear a bra with a multiway dress?

Yes it is. You just need to choose a certain wrapping style. Also you can choose a bandeau top, which comes in the same colors as the dresses. It provides more coverage and gives you additional comfort.

What is the difference between less open and more open bands?

More open bands are sewn one next to the other. Less open bands goes one onto another.

When it is recommended to order dresses for bridesmaids?

We recommend ordering 2-3 months before the wedding.

Where can I try “Top to Bottom” production?

You can find all of the dresses in:

“Top to Bottom” Studio (Šv. Stepono g. 9, Vilnius, Lithuania)
“Razina Boutique & Studio” (M. Daukšos g. 37, Kaunas, Lithuania)
“La Reina” Boutique (Aukštoji g. 8, Klaipėda, Lithuania)
“Monique boutique” (520 N Michigan Avenue, 3rd floor, 60611 Chicago, Illinois, United States)

SHIPPING

How long does it take to send the order?

Our clothes are made by your measurements. Therefore, sewing usually takes up to 2 weeks (3 weeks in summer season).
If you want to get it faster, you can choose as an option FAST MANUFACTURING. Then we are committed to sew your purchased item in 4-5 business days. Please contact us if you have a deadline!

Is there a possibility to collect the purchase by myself?

Yes, you can collect your order at our studio – Šv. Stepono str. 9, Vilnius.

Do you ship your production worldwide?

Yes, we ship our production all over the world.

How do I track my order?

When your item will be sent we will send you your package code with the website where you can track it.

How long will the delivery take?

Lithuania: 2-3 business days
Europe: 7-9 business days
North America: 10-15 business days
Australia, New Zealand and Oceania: 13-15 business days
Asia Pacific: 13-15 business days
Latin America and the Caribbean: 13-15 business days
North Africa and the Middle East: 13-15 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Who should I contact if I have any queries?

If you have any queries please contact us at ttbclothes@gmail.com

TERMS AND CONDITIONS

Terms of use

Please read the following terms and conditions carefully before using the website.All references to “we”, “us” and “our” shall be deemed to be references to „Top to Bottom“ and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

The following terms and conditions apply to all use of the „Top to Bottom“ website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

Orders
  • When placing an order, you agree that all details you provide to www.ttbfashion.com for the purpose of purchasing goods are accurate and complete in all respects.
  • You confirm that all goods ordered by you through www.ttbfashion.com are for your own private and domestic use only and are not for resale.
  • The products and services on www.ttbfashion.com are subject to availability.
  • Product items may be withdrawn at any time without notice.
  • We reserve the right to refuse to accept stock orders, made to order & bridesmaid orders, either in whole or part. If you have paid for your order in full and due to production restraints we cannot produce/deliver your order you will be refunded.
  • Prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered and paid in full.
  • Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice.
  • We must receive full payment for the goods that you order before your order can be accepted.
  • You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
  • If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your orde and confirm details of any cancellation made where fulfillment has not been possible.
  • All of our Multiway dresses are made to order to ensure they are all cut from the same dye-lot when purchased together. If dresses are purchased at different times we cannot guarantee the dresses will be cut from the same dye-lot.

„Top to Bottom“ reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due.
  • You breach any of our terms and conditions.
  • If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.ttbfashion.com
Conformity of Goods

We try to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

„Top to Bottom“ will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

Every effort has been made to ensure the product colors shown on the website are as close as possible to actual colors, however, different computer screens and devices may show slight variations and we cannot accept refunds or exchanges if you feel the color you receive is different to the color you saw on your computer screen.

Shipping

We ship our production all over the world. All the items are being shipped from Lithuania. Shipping times vary depending on the country:

  • Lithuania: 2-3 business days
  • Europe: 7-9 business days
  • North America: 10-15 business days
  • Australia, New Zealand and Oceania: 13-15 business days
  • Asia Pacific: 13-15 business days
  • Latin America and the Caribbean: 13-15 business days
  • North Africa and the Middle East: 13-15 business days

For additional fee you can choose “Express Shipping” as an option. Then we are committed to sew and deliver your purchase in 8-9 business days.

Duties & Taxes

You are liable for any international import duties, customs & local sales taxes levied by the country you are shipping to.

These taxes and duties may need to be paid in order to release your order from customs on arrival into your country and „Top to Bottom“ takes no responsibility for these charges.

We are also not responsible for delays due to customs.

Return Policy

PLEASE NOTE THERE ARE NO REFUNDS OR EXCHANGES ON MADE TO ORDER ITEMS AS THESE ORDERS ARE INDIVIDUALLY MADE JUST FOR YOU.
The below return policy applies to items in stock at time of order.

It is possible to return purchased item within 14 days from the date when the item was delivered to you. We will refund your purchase amount as long as your item is returned:

  • in the original condition that we sent it to you;
  • unworn and with no signs of wear (make up, fake tan or deodorant marks, perfume, etc.);
  • is sent to our address within 14 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

When we receive the item and successfully check that it is in original condition as stated above your refund will be returned in the same way you made payment i.e. Paypal or VISA card.

The refund may take a few days or more from the date it was received and checked, depending on the systems and the banks.

Privacy Policy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Protecting your private information is our priority. We do not collect any personal information about you unless you voluntarily provide it to us.

In order to better provide you with products and services offered on our website, „Top to Bottom“ may collect personal information, such as your:

  • First and Last Name
  • Mailing Address
  • E-mail Address
  • Phone Number

 

If you purchase „Top to Bottom“ products, we collect billing and credit card information. This information is used to complete the purchase transaction.
„Top to Bottom“ collects and uses your personal information to operate its website and deliver the items you have  purchased.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
„Top to Bottom“ does not sell, rent or lease its customer lists to third parties.
„Top to Bottom“ may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.
„Top to Bottom“ secures your personal information from unauthorized access, use, or disclosure.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us: info@ttbfashion.com

Social Media

We kindly ask our clients to share pictures wearing “Top to Bottom” production. By sharing pictures with us clients agree that it might be used in official “Top to Bottom” social media accounts (Facebook, Instagram, Pinterest) as well as in this website.

Use of Cookies

The „Top to Bottom“ website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For instance, if you personalize „Top to Bottom“ pages, or register with „Top to Bottom“ site or services, a cookie helps „Top to Bottom“ to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same „Top to Bottom“ website, the information you previously provided can be retrieved, so you can easily use the „Top to Bottom“ features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the „Top to Bottom“ services or websites you visit.

Any other unanswered question? Contact Us